Frequently Asked Questions

Can you send my item any quicker? Yes, Next Day Delivery is available on certain items, please contact us for a quote.

Does my parcel need a signature? Yes, parcels are usually tracked and will require a signature on delivery.

Do you deliver to my country? Yes, we post Worldwide. If you require an International Delivery quote just get in touch. Please note, we cannot take responsibility for delays caused by random Customs checks.

Can you post kayaks? We can deliver kayaks to most Mainland U.K. addresses. Unfortunately, due to logistical constraints, we are unable to post long items over 8ft (2.44m) such as kayaks and longboard surfboards to the Highlands, Islands, Northern Ireland or outside of the U.K.

Kayaks and longboards are available to collect from our Shanklin, Isle of Wight store.

It’s a Bank Holiday, will my order be delayed? We will try our very best to ensure your order gets to you as quickly as possible. There won’t be any delays from our end, however orders posted before or during a national holiday may require a slightly longer delivery time.

How do I choose my size? Check out our handy Billabong size guide! Drop us a message if you’d like any advice.

What do I do if I have an issue with my order? In the unlikely event of there being a problem with your order, please let us know as soon as possible and we will do everything we can to help.

What is your returns policy? You can return your item(s) up to 28 days after receiving them for a refund or exchange. The cost of returning the items is your responsibility. For more detail, please review our Returns Policy.

I have a question… If you would like any further information you can either use the contact form at the top of this page, send an email, message us on Facebook or call us here at the shop.