Contact Us
Please contact us here at the shop if you require any advice or further information about any of our products. Watersports is our lifelong passion, if you have any questions at all Aaran and his team are always happy to help.
Address
8 Atherley Road, Shanklin
Isle of Wight, PO37 7AT U.K.
[email protected]
Opening Hours
Monday - Saturday: 9.30 - 5.00
Sunday: 10.00 - 4.00
Bank Holidays: 10.00 - 4.00
Gift Vouchers
Give the perfect gift to your watersports mad friend or loved one with an Earth Wind Water Gift Voucher.
Available to buy and spend online at www.earthwindwater.co.uk or in our Shanklin, Isle of Wight store. Choose between a paper hard copy posted for free or e-Voucher emailed directly to you.
If you have any questions regarding Earth Wind Water vouchers, feel free to send us an email at [email protected] or call 01983 866269 and we’ll be happy to help.
Delivery Information
UNITED KINGDOM
Royal Mail / Parcelforce / Courier – First Class / Tracked & Signed
- £1.95 Small items (1-5 working days)
- £4.95 Medium items (1-5 working days)
- £9.95 Large items (1-5 working days)
- £19.95 Extra Large items (1-10 working days)
- £49.95 Kayaks (5-10 working days)
- Free – See individual products*
INTERNATIONAL
Royal Mail / Parcelforce – Tracked & Signed
- £13.95 Europe (3-7 working days)
- Rest of the World – Please contact us for a quote
COLLECTION
- Free local pick up from our Shanklin, Isle Of Wight store
* Additional items may be subject to delivery charges if being sent seperately.
** Please note; delivery times may vary in exceptional circumstances. International deliveries may rarely be delayed by random customs checks.
Frequently Asked Questions
Can you send my item any quicker? Yes, Next Day Delivery is available on certain items, please contact us for a quote.
Does my parcel need a signature? Yes, parcels are usually tracked and will require a signature on delivery.
Do you deliver to my country? Yes, we post Worldwide. If you require an International Delivery quote just get in touch. Please note, we cannot take responsibility for delays caused by random Customs checks.
Can you post kayaks? We can deliver kayaks to most Mainland U.K. addresses. Unfortunately, due to logistical constraints, we are unable to post long items over 8ft (2.44m) such as kayaks and longboard surfboards to the Highlands, Islands, Northern Ireland or outside of the U.K.
Kayaks and longboards are available to collect from our Shanklin, Isle of Wight store.
It’s a Bank Holiday, will my order be delayed? We will try our very best to ensure your order gets to you as quickly as possible. There won’t be any delays from our end, however orders posted before or during a national holiday may require a slightly longer delivery time.
How do I choose my size? Check out our handy Billabong size guide! Drop us a message if you’d like any advice.
What do I do if I have an issue with my order? In the unlikely event of there being a problem with your order, please let us know as soon as possible and we will do everything we can to help.
What is your returns policy? You can return your item(s) up to 28 days after receiving them for a refund or exchange. The cost of returning the items is your responsibility. For more detail, please review our Returns Policy.
I have a question… If you would like any further information you can either use the contact form at the top of this page, send an email, message us on Facebook or call us here at the shop.